Terms of Service

Effective Date: September 23, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services, facilities, website, booking channels, communications, and related offerings provided by Maple Ridge Equine Adventures Ltd. (“Maple Ridge Equine Adventures Ltd.”, “we”, “us”, or “our”). Our business is located at 5425 Sackville St, Halifax, NS B3J 1K6, Canada.

By booking, purchasing, attending, participating in, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional waivers, safety acknowledgements, policies, or instructions provided by Maple Ridge Equine Adventures Ltd. If you do not agree to these Terms, you must not use our services.

These Terms apply to all participants, customers, guests, guardians, accompanying persons, and any other individuals who access or use our services, including but not limited to guided scenic trail rides, beginner horseback riding lessons, private riding sessions, family-friendly riding experiences, group riding tours, horse care and riding basics clinics, and sunset and seasonal trail rides.

2. Scope of Services

Maple Ridge Equine Adventures Ltd. provides horseback-riding and equine-related recreational and instructional services, which may include:

• Guided scenic trail rides;
• Beginner horseback riding lessons;
• Private riding sessions;
• Family-friendly riding experiences;
• Group riding tours;
• Horse care and riding basics clinics; and
• Sunset and seasonal trail rides.

We may modify, suspend, or discontinue any service, route, schedule, instructor assignment, horse assignment, location, or session format at any time for operational, safety, weather, animal welfare, staffing, or other reasonable business reasons.

All participation is subject to availability, rider suitability, weather conditions, trail and terrain conditions, horse health and behaviour, safety requirements, and any age, weight, height, skill, or health restrictions we may establish from time to time.

3. User Obligations and Responsibilities

By participating in our services, you agree to comply with the following obligations and responsibilities:

• Provide accurate, complete, and up-to-date information when booking or participating in our services, including age, riding experience, health conditions, and emergency contact details.
• Follow all instructions, warnings, rules, and guidance provided by our staff, instructors, guides, or representatives at all times.
• Wear appropriate attire and safety equipment as required, including approved helmets where mandated or provided by us.
• Act responsibly and exercise caution around horses, equipment, tack, farm structures, and other participants.
• Not be under the influence of alcohol, cannabis, illegal drugs, or any substance that may impair judgment, balance, coordination, or safe participation.
• Disclose any medical condition, disability, pregnancy, allergy, injury, fear, or other circumstance that may affect your ability to safely participate.
• Supervise minors under your care and ensure they comply with all instructions and safety requirements.
• Refrain from any conduct that is unsafe, abusive, disruptive, harassing, negligent, or harmful to horses, other participants, staff, property, or the environment.
• Accept that horses are living animals and may react unpredictably, and that participation involves inherent risks.

You are responsible for any damage caused by your negligence, misconduct, failure to follow instructions, or misuse of equipment, tack, facilities, or property. We may refuse, suspend, or terminate participation for any person who does not comply with these Terms or whose conduct creates a safety concern.

If you are booking or participating on behalf of another person, you represent and warrant that you have authority to accept these Terms for that person where permitted by law, and that you have communicated all applicable requirements and risks to them.

4. Payment Terms and Conditions

All prices, rates, packages, and fees are subject to change without notice, except for bookings already confirmed at the time of payment, unless otherwise stated.

Unless otherwise specified at the time of booking:

• Payment in full may be required at the time of reservation or prior to participation;
• Accepted payment methods may include credit card, debit card, e-transfer, or other methods we make available;
• Taxes, levies, and applicable governmental charges may be added where required by law;
• Bookings are not guaranteed until payment is successfully processed and confirmed by us;
• We may require deposits, pre-authorizations, or signed waivers as a condition of booking or participation.

If a payment is declined, reversed, charged back, or otherwise not received, we may cancel the booking, refuse participation, or recover any associated administrative, collection, or bank fees to the extent permitted by law.

Where applicable, gift cards, promotional credits, discounts, or vouchers may be subject to separate terms, expiration dates, and usage restrictions.

5. Cancellation and Refund Policy

Our cancellation and refund policy is intended to reflect the operational requirements of equine activities, staffing, and horse welfare.

• Cancellations made by you must be communicated through the contact information listed in these Terms.
• Unless otherwise stated at booking, cancellations made within a reasonable advance period may be eligible for rescheduling or partial refund at our discretion.
• Late cancellations, no-shows, or failure to arrive on time may result in forfeiture of payment without refund.
• We may cancel or reschedule services due to weather, unsafe trail conditions, horse health concerns, staffing limitations, regulatory requirements, or other safety-related reasons.
• If we cancel a service for reasons within our control, we may offer rescheduling, credit, or refund, as determined by us and subject to applicable law.

Because horseback riding involves careful scheduling of horses, staff, and facilities, some bookings may be non-refundable or partially refundable depending on the service, notice provided, and any special arrangements. Any service-specific cancellation terms communicated at the time of booking form part of these Terms.

Refunds, if approved, will typically be issued using the original method of payment, unless otherwise agreed or required by law. Processing times may vary depending on financial institutions.

6. Liability Limitations

To the fullest extent permitted by the laws of Canada and the applicable laws of the Province of Nova Scotia, you acknowledge and agree that participation in horseback riding and equine activities involves inherent and unpredictable risks, including but not limited to:

• Falls, collisions, kicks, bites, scrapes, or being stepped on by a horse;
• Sudden movement, spooking, bolting, rearing, slipping, or stumbling by a horse;
• Terrain hazards, weather exposure, trail conditions, and equipment failure;
• Injury caused by other participants, guides, animals, or third parties;
• Property damage, loss, or theft;
• Exposure to allergens, insects, mud, manure, and natural outdoor conditions.

You voluntarily assume all risks associated with participating in our services, whether known or unknown, foreseeable or unforeseeable, except to the extent such risks cannot legally be waived or limited.

To the fullest extent permitted by law, Maple Ridge Equine Adventures Ltd., its directors, officers, employees, contractors, volunteers, agents, affiliates, and representatives shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of enjoyment, loss of income, loss of opportunity, or emotional distress, arising out of or relating to your participation in or use of our services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount paid by you to Maple Ridge Equine Adventures Ltd. for the specific service giving rise to the claim, or such lesser amount as may be required by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for gross negligence, wilful misconduct, or other liabilities that cannot lawfully be excluded.

You agree to indemnify, defend, and hold harmless Maple Ridge Equine Adventures Ltd. from and against any claims, liabilities, damages, losses, costs, and expenses arising from your breach of these Terms, your negligence or misconduct, or your violation of any law or third-party rights.

7. Intellectual Property Rights

All content, materials, designs, logos, text, photographs, graphics, videos, training materials, course outlines, website content, trade names, trademarks, service marks, and other intellectual property used or displayed by Maple Ridge Equine Adventures Ltd. are owned by or licensed to Maple Ridge Equine Adventures Ltd. and are protected by applicable intellectual property laws in Canada and elsewhere.

You may not copy, reproduce, modify, distribute, publish, transmit, display, perform, sell, license, reverse engineer, or otherwise use our intellectual property without our prior written consent, except where permitted by law.

If you submit feedback, suggestions, reviews, testimonials, photographs, or other materials to us, you grant Maple Ridge Equine Adventures Ltd. a non-exclusive, royalty-free, worldwide, perpetual, and transferable licence to use, reproduce, publish, adapt, and display such content for business, marketing, operational, and promotional purposes, subject to applicable privacy laws and any separate written agreement.

8. Data Protection and Privacy

We collect, use, disclose, and store personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.

Personal information may include your name, contact details, emergency contact information, booking details, payment information, health or medical information relevant to safe participation, riding experience, and other information necessary to provide our services safely and effectively.

We may use personal information for purposes including:

• Processing bookings, payments, cancellations, and refunds;
• Communicating schedule changes, safety notices, and service updates;
• Assessing suitability for participation and ensuring rider safety;
• Complying with legal, regulatory, insurance, and record-keeping obligations;
• Improving our services, training, operations, and customer support;
• Sending promotional communications where permitted by law and where you have consented or can otherwise lawfully receive them.

We take reasonable administrative, technical, and physical safeguards to protect personal information, but no system can be guaranteed to be completely secure. By using our services, you acknowledge that some information may be processed electronically and that certain communications may involve third-party service providers such as payment processors, booking platforms, or email providers.

For questions regarding privacy or to request access to or correction of your personal information, please contact us using the information provided in Section 12.

9. Force Majeure

Maple Ridge Equine Adventures Ltd. shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to severe weather, storms, wildfire, flood, fire, government orders, public health emergencies, labour disruptions, illness or injury of personnel, transportation interruptions, power failures, supply shortages, equine illness or injury, trail closures, acts of God, or other unforeseeable events.

In the event of a force majeure occurrence, we may reschedule, suspend, modify, or cancel services without liability except as otherwise required by applicable law or expressly stated in a booking-specific policy.

10. Changes to Terms

We may update, amend, or replace these Terms at any time in our sole discretion. Any changes will be effective when posted on our website, communicated to you, or otherwise made available, unless a different effective date is stated.

Your continued use of our services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, our services, or your participation shall be governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any applicable consumer protection laws or mandatory legal rights, you agree that the courts located in Nova Scotia shall have exclusive jurisdiction over any dispute arising from or related to these Terms or our services, and you irrevocably attorn to the jurisdiction of those courts.

12. Contact Information

If you have questions about these Terms, bookings, cancellations, privacy matters, or any other concerns, please contact:

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to applicable law by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Any failure by Maple Ridge Equine Adventures Ltd. to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless expressly stated in writing.

By booking or participating in any service offered by Maple Ridge Equine Adventures Ltd., you confirm that you have read, understood, and agreed to these Terms of Service.